PATELLE FRAGRANCE

Customer Service

We are committed to providing a smooth and professional customer experience. To
help us respond efficiently, please contact the department that best matches your
inquiry.

General Information

info@patellefragrance.com

For general questions about PATELLE Fragrance, our products, fragrance notes, ingredients, availability, company information, or website content.

Customer Support

support@patellefragrance.com

For help with an existing order, account questions, website issues, shipping concerns,
missing items, product concerns, or other customer service matters.
Please include your full name, order number, and a brief description of the issue.

Returns, Exchanges, Refunds & Damaged Items

returns@patellefragrance.com
For return, exchange, refund, replacement, or damaged-item requests.
Please include:
- Full name
- Order number
- Product name
- Reason for the request
- Clear photos of the shipping box and packaging if the item arrived damaged
Photos are required for all damaged, broken, leaking, defective, or incorrectly received
product claims. Requests submitted without supporting photos may be delayed or may not
be eligible for review.
Please keep the damaged product, original box, packaging materials, and shipping label
until your request has been fully reviewed and resolved.
All requests are reviewed according to PATELLE Fragrance's current return and refund policy.

Marketing & Collaborations

marketing@patellefragrance.com

For influencer partnerships, social media collaborations, advertising opportunities, press
inquiries, content creation, brand promotions, and other marketing proposals.
Please include your name, company or social media profile, audience information, and a
brief description of your proposal.

Wholesale & Business Inquiries

wholesale@patellefragrance.com

For wholesale pricing, retail partnerships, distributor inquiries, bulk purchases, corporate
gifting, and other business opportunities.
Please include your business name, location, website, estimated order quantity, and the
products you are interested in.

Placing an Order

Response Time

Our customer service team will make every effort to respond within 1-2 business days. Messages
received on weekends or holidays may require additional time.

To avoid delays, please contact only one department and include all required
information, photos, and supporting documents in your first message.