Frequently Asked Questions
Fragrances
Are your fragrances original scents?
Yes. Every Patélle fragrance is an original scent, formulated and blended in-house. Some of our fragrances are crafted in the tradition of well-known perfume houses, but they are not copies, and any comparisons we make are for reference purposes only. All trademarks referenced belong to their respective owners.
What is the concentration of your fragrances?
Our fragrances are crafted as Extrait de Parfum, formulated at 25% aromatic compounds — the highest concentration tier in perfumery, known for its richness and staying power. For reference, here's how fragrance concentrations typically compare:
- After Shave: 1–3% aromatic compounds.
- Eau de Cologne: 2–6% aromatic compounds.
- Eau de Toilette: 5–15% aromatic compounds.
- Eau de Parfum: 15–20% aromatic compounds.
- Extrait de Parfum: 20–40% aromatic compounds.
What size bottles do you use?
Our fragrances are available in three sizes to fit however you like to wear and share them: our signature 50ml bottle for everyday wear, a 10ml bottle featured in our gift boxes, and a 2ml bottle for our sample boxes — perfect for trying a scent before committing to a full size.
How long does the scent last?
Thanks to our 25% concentration, Patélle fragrances are formulated for longer-lasting scent compared to lighter formulations like Eau de Toilette or Eau de Cologne. For the best results, we recommend applying to pulse points such as your wrists and neck.
Orders & Shipping
How do I cancel my order?
If you'd like to cancel your order, email us at info@patellefragrance.com as soon as possible with your order number. We can only accommodate cancellations before your order enters processing, so the sooner you reach out, the better.
Can I change an item in my order?
If you'd like to swap an item, email us at info@patellefragrance.com with your order number, the item you'd like to change, and the item you'd like instead. We'll do our best to accommodate the change before your order is processed, though we can't guarantee it once shipping has begun.
How do I change my shipping address?
If you notice an error in your shipping address, email us at info@patellefragrance.com as soon as possible with your order number and the corrected address. We can only make changes before your order ships.
How long does shipping take?
Orders are processed within 1–2 business days, and you'll receive a tracking link as soon as your order ships. Domestic orders typically arrive within 3–5 business days after shipping. Free shipping is included on all orders over $75.
Do you ship internationally?
At this time, we currently ship within the United States only.
Can I pick up or purchase in person?
Yes! In addition to shopping online, you can visit us in person at our Lafayette, Indiana location.
Why isn't my tracking number updating?
Tracking information can take up to 24 hours to update once your package is picked up, as the carrier needs to scan and process it into their system. If it's been longer than that, feel free to reach out to us at info@patellefragrance.com.
Why was my order canceled?
On rare occasions, an order may be canceled due to a suspected billing or fraud issue. We have safeguards in place to protect our customers, and if an order is flagged, we'll email you right away to explain and help resolve it.
Returns & Exchanges
What is your return policy?
We want you to love your Patélle fragrance. If you're not completely satisfied, you may return your purchase within 15 days of delivery for a refund. To qualify, the bottle must not be empty or excessively used, and the original packaging must be included. Return shipping costs are the responsibility of the customer, and refunds are processed once the returned item has been received and inspected. For full details, see our Return & Refund Policy.
How do I start a return?
Email us at info@patellefragrance.com with your order number and the item(s) you'd like to return. If you purchased in-store, you're welcome to bring the item back to our Lafayette, Indiana location with your receipt, within the same 15-day window.
Do you offer exchanges?
At this time, we don't offer direct exchanges. If you'd like a different fragrance, simply start a return for a refund and place a new order for the item you'd prefer.
What if my product arrived damaged?
We take great care in packaging every order, but on rare occasions, damage can happen in transit. If this happens to you, email us at info@patellefragrance.com with photos of the packaging and product, the quantity affected, and your order number. We'll get a replacement sent out to you as quickly as possible.