Last updated: July 20, 2026

Returns

We stand behind every bottle we create. We are pleased to accommodate returns within 15 days of delivery. If 15 days have gone by since your delivery date, unfortunately we can no longer offer you a refund.

To be eligible for a return:

• The product must be returned within 15 days of delivery
• The bottle must not be empty or excessively used
• The item must be returned in its original packaging
• A receipt or proof of purchase is required to complete your return

Returns that do not meet these conditions may be denied and sent back to the customer at their expense.

How to Start a Return

To begin a return, email us at info@patellefragrance.com with your order number and the item(s) you'd like to return. We'll confirm your eligibility and provide instructions for sending your item back to us.

If you purchased in-store, you're welcome to bring your item back to our Lafayette, Indiana location with your receipt or proof of purchase, within the same 15-day window.

Refunds

Once your return is received and inspected, we will send you an email to let you know we've received your returned item, along with the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow a reasonable amount of time for the credit to post, as processing times can vary by bank or card issuer.

Late or Missing Refunds

If you haven't received your refund yet, here's what we recommend:

• First, check your bank account again
• Next, contact your credit card company — it may take some time before your refund is officially posted
• Then, contact your bank, as there is often some processing time before a refund is posted

If you've done all of this and still have not received your refund, please contact us at info@patellefragrance.com and we'll help track it down.

Exchanges

We only replace items if they arrive defective or damaged. If you believe your item qualifies, email us at info@patellefragrance.com with your order number and a description (and photo, if possible) of the issue, and we'll arrange a replacement.

Outside of defective or damaged items, we do not currently offer direct exchanges. If you'd like a different fragrance, please start a return for a refund and place a new order for the item you'd prefer.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once we receive the returned item.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the original purchaser.

Return Shipping

You are responsible for the cost of shipping your item back to us, and shipping costs are non-refundable. If you are returning an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee that we will receive your returned item, and we are not responsible for packages lost or damaged in transit back to us.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at info@patellefragrance.com within 15 days of delivery with your order number, a description of the issue, and photos of the product and packaging. We'll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

Items marked as final sale, gift cards, and promotional or free-with-purchase items are not eligible for return or refund, unless required by applicable law.

Questions

If you have any questions about this Return & Refund Policy, please contact us at:

Patelle Fragrance LLC

3105 S 9th Street, Suite B, Lafayette, Indiana 47909

info@patellefragrance.com