Last updated: July 20, 2026 — Shipping within the United States only

Order Modifications Policy

We want to help however we can before your order ships. The following modifications may be possible within a limited timeframe after your order is placed:

Cancellation

Possible within a limited timeframe after order placement. Contact us promptly at info@patellefragrance.com.

Change of Address

Address changes can be made before your order has shipped.

Item Removal

Items can be removed from your order within the modification period, but before processing has begun.

Item Swap

Unfortunately, we can't accommodate item swaps once an order has been placed, due to pre-calculated taxes.

How to Request a Modification

Contact our customer support team with your order number and the specific modification you'd like at info@patellefragrance.com.

Note: order modifications are subject to approval. Once an order has entered the shipping process, changes may no longer be possible. Thank you for understanding.

Shipping Process

Orders are processed within 1–2 business days, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays, and we do not ship orders the same day they are placed.

Once shipped, domestic orders typically arrive within 3–5 business days. Free shipping is included on all orders over $75. You will receive a confirmation email with your tracking link as soon as your order ships. Expedited shipping upgrades and any other third-party fees are non-refundable.

If an inaccurate or incomplete address is provided, or if there are unverifiable details on your order, processing may be delayed by an additional 1–2 business days. We encourage all customers to review their shipping and billing information carefully at checkout to help avoid delays.

Your package may or may not require a signature. Most packages are left at the mailbox or front door of the address provided; however, it is ultimately up to the delivery courier to decide whether it's safe to leave a package unattended. If they determine it isn't, they will hold the package at a local facility or attempt redelivery. We recommend shipping to an address where you or someone else will be available to receive the package, such as a work address.

Tracking Your Order

You will receive a confirmation email once your order has been processed, sent to the email address provided at checkout, which can take up to 72 hours. A second email will follow once your order has shipped, including your tracking number and a link to follow its journey.

Please allow 1–4 days for tracking information to update after your order ships. In rare cases, tracking may not update promptly, but your order will still arrive — if you're concerned, please reach out to us after the estimated delivery window has passed. If there is a problem with your tracking number or delivery, we recommend contacting the courier directly first.

Courier Contact Information

Wrong Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct. Because we work to process and ship orders quickly, there is only a small window in which we're able to cancel or change an order or update a shipping address. If you need to cancel your order or correct your address, please email us at info@patellefragrance.com as soon as possible after placing your order. We will do our best to accommodate the request, but we cannot guarantee a change can be made once processing has begun.

If it's too late for our team to intervene, you're welcome to return the order to us once you receive it — please see our Return & Refund Policy for details. If a package is undeliverable due to an incorrect address and is returned to us by the carrier, we can either reship it to a corrected address or issue a refund.

If you upgraded your shipping method and your package is returned to us due to an incorrect address, the upgraded shipping fee is non-refundable.

Returns

Customers are responsible for the cost of return shipping back to Patélle. Please see our Return & Refund Policy for full details on how to return your order.

Delivered but Not Received

All of our shipments include tracking with delivery confirmation. If tracking shows that your item was delivered to the address on file but you have not received it, please contact the courier directly using the numbers above to investigate. We are unable to take responsibility for packages that tracking confirms were delivered to the address provided.

If you've previously had issues with lost or stolen packages at your address, we recommend shipping to a work address or another location where someone can receive the package.

Questions

For anything shipping-related, reach us at info@patellefragrance.com.

Patelle Fragrance LLC

3105 S 9th Street, Suite B, Lafayette, Indiana 47909

info@patellefragrance.com